Aiden by Best Western Lodz

The staff at the Aiden were exceptional: Friendly, spoke perfect English, gracious, professional and thorough. They even went above usual service and followed up on requests. I made a mistake booking my departure date through a third party app and they helped me cancel the last night that I didn't need and get a refund, even though the reservation was pre-paid. I've never experienced that level of customer service before. While the location wasn't walking distance from the fun parts of the city, and the room was relatively small with no real view, and there were no amenities in the room (e.g., no shower cap) I'd stay there again for the service. There's a convenience store right across the street and easy parking on the property. Shower was great with lots of hot water and overhead and wand.

Excellent hotel which exceeded our expectations. The room we stayed in was spacious and beautifully appointed, with comfortable beds, ample cupboard space and a large and modern bathroom. Breakfast was very good with enough choices of different kinds of food. The location is quiet, within easy walking distance to the Manufactura complex and the city centre. I would highly recommend the hotel for a visit to Lodz.

Really big room, everything was setup great, nice building as well in the center of the city, good access to everything

Room was pristine, the furniture did not feel cheap, overall room was comfortable. Bathroom equipped with everything that's needed.

A 3-star hotel that outperforms many 4-star ones. We asked for quiet rooms and got ones. Clean, comfortable and modern without trying to be pretentious.